The UK Ministry of Defence

The UK Ministry of Defence (MoD) is responsible for defending the United Kingdom and promoting international peace and security. The scale and complexity of these responsibilities makes the MoD one of the largest and most diverse UK Government Departments. Like all large government organizations, the MoD has to continuously improve its business processes and develop new ways to process, manage and share the vast amount of information it both creates and receives each day. As part of its modernization and change program it has implemented a single information architecture that will eventually provide IT services throughout the MoD. This will mean that MoD staff will have an IT infrastructure that supports collaborative working, provides faster and more secure communications and will enable teams to store and retrieve information anytime, anywhere.

The MoD found that personnel were investing considerable time locating information across the various systems at its Whitehall headquarters, causing costly delays. In addition, the MoD needed to implement an Electronic Document and Records Management (EDRM) system to meet the UK Government's requirements for compliance and records management and other obligations under the Freedom of Information Act. The MoD turned to Meridio to provide state-of the-art records management and secure information sharing on the Defence Information Infrastructure.

The ability to find information from document libraries, as well as many other portals and intranets, has fundamentally changed the way the MoD works. The MoD is able to meet the UK Government requirements and legislative responsibilities for Compliance and Records Management. The infrastructure facilitated the development of a "Freedom of Information" toolkit, which enables the MoD to fulfill its commitments to Central Government and the public in this area. Following this successful implementation, Meridio was selected as the EDRM component of the new DII(F) infrastructure, and will be rolled out across the entire MoD – up to 330,000 users.